Responsible Gaming

At pj999 Responsible Gaming — Keep the fun, keep the control

Gaming should be a source of entertainment, not stress. pj999 believes every player has the right to a healthy, informed gaming experience — and we're here for you every step of the way, from setting limits to getting support.

Safe Environment Self-Regulation Tools 18+ Only 24/7 Support
18+

Adults Only

24/7

Support Services Active

6

Self-Regulation Tools Available

100%

Your information is secure and confidential

How We Keep You Safe

Explore the core pillars of pj999's responsible gaming program — designed to keep your gaming experience positive at all times.

Personal Limit Setting

Set daily, weekly, or monthly deposit and betting limits. Update them anytime from Account Settings — stay in control of your own budget.

Time Limits & Cooling-Off

Take a gaming break for a set period. Set a cooling-off period from 24 hours up to 6 weeks, and come back with a clear head.

Self-Exclusion Feature

If you feel you need a break, use the self-exclusion option. You can suspend your account for anywhere from 1 month to 5 years — on your own terms, at your own discretion.

Real-Time Loss Tracking

View a real-time record of your wins and losses on your account dashboard. Transparent data means informed decisions — pj999 shows you the full picture, straight up.

Promotion Opt-Out

If bonus offers or promotional messages feel unwanted, opt out anytime. We don't push temptations on you.

Professional Support Connection

Our support team can connect you with local gaming addiction support services. Asking for help isn't weakness — it takes courage.

1What is responsible gaming?

Responsible gaming isn't just about betting less — it's a mindset. It means treating gaming as entertainment, not a source of income. At pj999, we believe that when players stay aware, gaming remains a genuinely enjoyable experience.

Responsible gaming means knowing your limits, sticking to a budget, and not letting gaming take priority over other responsibilities in your life. When gaming starts affecting your family, work, or health, it becomes a problem. pj999 wants to be there for you at that moment.

Our responsible gaming program rests on three core pillars — awareness, tools, and support. Together, they work to keep your gaming experience healthy and enjoyable at all times.

Keep in Mind: Gaming should be fun, not an obligation. If it ever stops feeling enjoyable, that's your signal to step back.

2pj999's Core Principles

As a responsible gaming platform, pj999 has made commitments we uphold every day — not just on paper, but in the way we actually operate.

  • Transparency: We provide honest information about the odds of winning and the risks of loss. No misleading ads, no false promises.
  • Age Verification: Only users aged 18 or above may use this service. This rule applies without exception.
  • Keeping Tools Accessible: Limit setting, breaks, and self-exclusion are always easily accessible in Account Settings.
  • Resisting Temptation: No promotional offers are sent to users who are self-excluded or in a cooling-off period.
  • Proactive Support: If unusual gaming patterns are detected, our team will reach out to you directly.
  • Privacy guaranteed: All responsible gaming-related information is kept strictly confidential.

Our responsible gaming program is run to international standards and regularly assessed by independent third parties.

3Problem Gambling Warning Signs

Gaming addiction often develops gradually. If you or someone close to you shows any of the signs below, it may be time to seek support.

Spending beyond your budget or chasing losses with bigger bets.

Skipping sleep, meals, or family time to game.

Feeling restless, irritable, or agitated when unable to game.

Hiding your gaming habits from family or friends, or lying about them.

Repeatedly returning to gaming despite trying to stop, and losing control.

Gaming causing problems at work, in your studies, or in your relationships.

If any of these signs feel familiar, please reach out to our support team today. It's never too late to get help.

4Self-Regulation Tools

Pj999 gives you a set of powerful tools to stay in control of your gaming. They're easy to use and can be activated at any time from your account settings.

Deposit Limit

Set daily, weekly, or monthly deposit limits.

Loss Limit

Gaming will automatically stop once you reach a specified loss amount.

Session Limits

Set time limits for uninterrupted gaming sessions and take regular breaks.

Cooling-Off

Take a temporary break lasting anywhere from 24 hours to 6 weeks.

Self-Exclusion

Fully suspend your account for anywhere from 1 month to 5 years.

Promotions Off

Disable all bonuses and promotional communications.

Limit reductions take effect immediately. Increasing a limit has a 72-hour waiting period — this is intentional, for your protection.

5Check Yourself

Ask yourself the questions below. If most of your answers are "yes," it may be time to seek support.

Self-Assessment Questionnaire

Answer honestly — this is just for you.

1

Do you often spend more than your budget or set limits?

2

Do you chase losses by placing more bets to try to win back what you've lost?

3

Have you tried to stop gaming but couldn't?

4

Have you hidden your gaming habits from family or friends?

5

Is gaming affecting your sleep, work, or relationships?

6

Do you feel restless or irritable when you're unable to play?

If more than 2 of your answers are "Yes", please contact our support team or consider the self-exclusion option.

6Protection for Minors

Pj999 strictly prohibits anyone under 18 from registering or playing. We enforce rigorous age verification measures and investigate any account that raises concern.

If you are a parent or guardian with children or teenagers at home, please take the following steps:

  • Use parental control software on your device to restrict access to gaming sites.
  • Never share your password or login details with minors.
  • Keep your bank card and payment details secure — do not save them on your device.
  • Have open conversations with children about the risks of online gaming.
  • If you suspect a minor is using our platform, please let us know immediately.

If an underage user is identified, the account will be immediately suspended and any deposited funds may be forfeited.

7Get Help

If you feel gaming is affecting your life negatively, you don't have to face it alone. pj999's support team is available 24/7. Our specialist team will help connect you with the right support, with complete confidentiality.

What we can do:

  • Listening to your concerns about gaming habits without judgment and offering guidance.
  • Helping you set the right limits and self-regulation tools.
  • Connecting you with a professional gaming addiction counselor.
  • Assisting with self-exclusion or account closure.
Email Support

[email protected]

Live Chat

24/7 Instant Support

8FAQ

Log in to your pj999 account and go to the "Account Settings" section. There you'll find the "Responsible Gaming" option, where you can easily activate all tools — including deposit limits, session limits, cooling-off periods, and self-exclusion.

No, activating self-exclusion keeps your account balance safe. Once the self-exclusion period ends, you can withdraw normally. However, no gaming or deposits will be possible during this period.

No. While on a cooling-off or self-exclusion period, we will not send any promotional emails, bonus offers, or marketing messages. This is an important part of our responsible gaming policy.

Reducing a limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

Start by talking to them with empathy, without judgment. Reach out to our support team — we can guide you on how to help. We can also assist with account closure requests made on someone else's behalf.

Yes, completely. Your self-exclusion, limit settings, and support interactions are fully confidential and will never be shared with any third party.

Play Responsibly, Stay Happy

Join pj999 and enjoy our safe gaming environment. Play with peace of mind using our limit-setting and protection tools.

বাংলা